logo Sign Up

Contact us

At SpinKong Casino, we're committed to providing the highest level of support and service to all our players. We understand that sometimes you may need help with a specific issue or have questions about our platform.

Customer Support Availability

We offer dedicated customer support 24/7 via live chat and email. Our team is available to assist you at any time, so feel free to reach out whenever you need us.

Live Chat Support

Our live chat service allows you to quickly get in touch with one of our experienced representatives. You can access it through the website or mobile app by clicking on "Support" > "Live Chat." We strive to respond within under a minute for any urgent matters, so rest assured that your issue is taken care of promptly.

Email Support

We'll be happy to assist with more in-depth or detailed inquiries. Be assured that your emails will receive a response within a few hours.

Help-Centre Access

We've also created an extensive FAQ section and help centre where you can find answers to the most common questions, guidelines for responsible gaming, technical troubleshooting tips, and much more! It's always a good idea to check our resources before reaching out as it might contain the information you're looking for.

Responsible Gambling Assistance

At SpinKong Casino, we're committed to providing a safe gaming environment. If you feel like your gambling habits are becoming problematic or need help setting deposit limits, please don't hesitate to contact us directly via email.

Technical Support

For any issues related to deposits, withdrawals, account security, or other technical aspects, our dedicated support team is here to assist you. We can be reached through live chat or email with your problem description.

Complaint or Dispute Guidance

In the unlikely event of a complaint or dispute regarding SpinKong Casino's operations, we welcome all concerns and inquiries. Our aim is to resolve any disputes fairly and promptly according to our standard operating procedures.

Communication Response Expectations

Please note that response times for email support may vary depending on the nature of your query, but we commit to replying within a few hours or less. If you require immediate assistance with something urgent (e.g., technical issues), please feel free to contact us through live chat and one of our representatives will be happy to help.

Mobile and Desktop Support Accessibility

We're committed to making sure that your experience is seamless whether on desktop, mobile devices, or any other platforms. Our website is fully responsive and accessible across most commonly used browsers for optimal compatibility.

Get in Touch with Us

Our dedicated team of support specialists is ready to listen and assist you via email 24/7, or live chat by simply clicking on "Support" > "Live Chat."